How will my student access the BookNook App?
Students will go to their school’s Clever page and login either on a Chrome or Safari browser. We have provided detailed instructions and video on how to login into your tutoring session here. Instructions have been provided in English and Spanish.
How do I access my student’s schedule?
In order to access your students’ schedule, please check your scheduling email from firstname.lastname@example.org. In that email you will receive your student’s tutoring schedule and other session information.
What is the calendar for tutoring this school year?
Tutoring runs from Month DD - Month DD, 20XX
Am I able to change or reschedule tutoring?
Currently, we are unable to accommodate changes in the tutoring schedule so be sure to select times that your student can attend consistently.
My student’s tutor was not present when we logged on, what should I do?
We apologize that this has happened for some families and we are working hard to address it. Our tutor attendance rate is above 95% for the program. It is very important that you check that you are logging in at the correct time. The scheduling process had times in Eastern Standard Time, so that has led to some confusion. If you log on to your session and your tutor is not present, please wait 5 minutes and a substitute tutor will automatically join the meeting and begin the session. If no one has joined after 5 minutes, please contact our support team at email@example.com so that we may investigate the issue.
My student’s reading level seems inaccurate, what can I do?
The BookNook app will automatically move students up on level as they pass tutoring lessons. If you feel your student’s reading level is inaccurate, please talk to your student’s tutor or email our support team with your questions or concerns.