How will my student access the BookNook App?
Students will access BookNook directly in a Chrome or Safari browser at: app.booknooklearning.com and enter the student’s username which is generally firstname.lastname. We have provided detailed instructions on how to login into your tutoring session here. Instructions have been provided in English and Spanish.
How do I access my student’s schedule?
In order to access your students’ schedule, please check your scheduling email from tutoring@booknooklearning.com. In that email you will receive your student’s tutoring schedule and other session information.
Am I able to change or reschedule tutoring?
Currently, we are unable to accommodate changes in the tutoring schedule so be sure to select times that your student can attend consistently.
My student’s tutor was not present when we logged on, what should I do?
We apologize that this has happened for some families and we are working hard to address it. Our tutor attendance rate is above 95% for the program. It is very important that you check that you are logging in at the correct time. The scheduling process had times in Eastern Standard Time, so that has led to some confusion. If you log on to your session and your tutor is not present, please wait 5 minutes and a substitute tutor will automatically join the meeting and begin the session. If no one has joined after 5 minutes, please contact our support team at tutoring@booknooklearning.com so that we may investigate the issue.
My student had issues logging into BookNook, how can I get support?
The BookNook app will automatically move students up on level as they pass tutoring lessons. If you feel your student’s reading level is inaccurate, please talk to your student’s tutor or email our support team with your questions or concerns.
My student’s reading level seems inaccurate, what can I do?
Students were added to the app one grade level below, then the tutor in the first week of sessions will assess them to find the correct level for tutoring.The BookNook app will automatically move students up on level as they pass tutoring lessons. Please talk to your student’s tutor or email our support team if you believe the reading level for your student is incorrect.